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Your calls are data. Most of it goes unread.
Support lines, sales calls and field recordings hold the clearest signal you have about why customers leave. We turn that audio into something you can query, segment and act on.
Book a consultationWhat this looks like
Four things we are usually asked for. Most engagements combine two or three of them.
Transcription at volume
Accurate speech-to-text across accents, noisy lines and multiple languages, including Urdu and English code-switching.
Speaker separation
Diarization that splits agent from customer, so talk ratio, interruptions and hold time become measurable.
Intent and sentiment
Topic, intent and escalation detection tuned to your own call taxonomy rather than a generic label set.
Quality and compliance review
Automated scoring against your QA rubric, with the disclosure and consent checks your regulator expects.
How an engagement runs
The same four stages on every project, whether it runs six weeks or six months.
Discovery
A two-week sprint with your team to map the problem, audit the data, and work out whether this is worth building at all.
Scope and estimate
A written plan with what we will build, what we will not, the timeline, and what it costs. No deck, no retainer trap.
Build
Two-week iterations with a working demo at the end of each. You see progress in the product, not in a status report.
Handover
Documentation, a walkthrough, retraining and deploy scripts, and a support window while your team takes over.
What clients get out of it
Figures from real engagements. We will walk you through the full context on a call.
Calls processed monthly in Velo Health's support analytics pipeline.
Complaint clusters identified that accounted for most of their churn.
QA review across every call, replacing a 2% manual sample.
Tools we work with
We pick from these based on what you already run. Nothing here is mandatory.
- Whisper
- Diarization
- Forced alignment
- Sentiment models
- Keyword spotting
- Urdu & English
Related services
Tell us what you are building.
Send a few lines about the project. You will get a reply from an engineer within two working days.